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Refund Policy

Effective Date: June 13, 2025
Website: https://iptvfreetrialtv.com
Contact Email: support@iptvfreetrialtv.com
Phone Number: +1 (661) 419-6983

At IPTVFreeTrialTV.com, we aim to provide our customers with a high-quality IPTV streaming experience. We understand that purchasing digital IPTV services online can sometimes lead to uncertainty, which is why we offer a fair and transparent refund policy.

This Refund Policy explains when and how refunds are issued, who qualifies, and what conditions apply to different types of purchases, including test trials and full subscription plans.

1. General Refund Policy Overview

We offer a 7-day money-back guarantee on all full IPTV subscriptions. If you are not satisfied with our service within the first 7 days of purchase, you can request a refund, and we will process your request promptly.

Please read this policy carefully before making a purchase. By subscribing to any of our services, you agree to abide by the terms outlined below.

2. Services Eligible for Refund

Our IPTV plans are split into trial-based and full subscription packages. Refund eligibility differs between these types.

A. Full IPTV Subscription Plans (Eligible for Refund):

1 Connection Plans:

  • 1 Month: $15

  • 3 Months: $29

  • 6 Months: $50

  • 12 Months: $80

2 Connections Plans:

  • 1 Month: $26

  • 3 Months: $50

  • 6 Months: $90

  • 12 Months: $140

3 Connections Plans:

  • 1 Month: $39

  • 3 Months: $80

  • 6 Months: $140

  • 12 Months: $210

All of these packages are covered by our 7-day money-back guarantee, provided the refund request meets the criteria described in this policy.

B. Trial Packages (Not Eligible for Refund):

  • 4-Hour Trial: $1.99

  • 24-Hour Trial: $4.99

These are small, non-refundable amounts intended for users to test the quality of the service before committing to a longer plan.

3. Refund Request Requirements

To qualify for a refund under our policy, your situation must meet all of the following conditions:

  • The request is submitted within 7 days of the original purchase date.

  • You purchased a full subscription plan (not a trial).

  • You are experiencing technical issues that cannot be resolved by our support team.

  • You provide a valid reason for dissatisfaction (e.g., persistent playback issues, no access to channels, etc.).

  • You have contacted our support team at support@iptvfreetrialtv.com or called us at +1 (661) 419-6983 before requesting the refund.

If these conditions are met, your request will be reviewed and processed, typically within 2 to 5 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Purchase of 4-hour or 24-hour trial plans.

  • Refund request is made after the 7-day window.

  • The user fails to provide sufficient information for technical support to assist.

  • IPTV service was accessed or used heavily, especially for over 3 consecutive days (which implies satisfaction).

  • The service was functioning but the user expected content not included in the package.

  • IPTV use is blocked by your country or ISP and no VPN is used (we recommend a VPN if needed).

  • The user shares login credentials with others and service is interrupted due to multiple IPs.

  • Refund request is made due to personal change of mind without any technical issue.

  • Violation of our Terms of Service.

5. How to Request a Refund

To initiate a refund, follow the steps below:

  1. Email us at support@iptvfreetrialtv.com with:

    • Your full name

    • Email used at purchase

    • Order ID (if available)

    • Plan purchased (e.g., 3-month, 1 connection)

    • Reason for refund

  2. Alternatively, you can call our support line: +1 (661) 419-6983

  3. Allow our support team to first troubleshoot your issue. Most problems can be resolved quickly by adjusting your app settings, device setup, or switching DNS.

  4. If the issue persists and meets the refund criteria, we will approve the refund and return the payment to your original method.

6. Refund Processing Time

Refunds are processed via the same payment method you used during your purchase. Depending on your bank or credit card provider, it may take 3 to 10 business days for the refund to reflect in your account.

You will receive a confirmation email once your refund has been approved and issued.

7. Service Suspension or Cancellation After Refund

Once a refund is issued:

  • Your IPTV access will be automatically suspended.

  • Your login credentials will no longer work.

  • If you decide to return to IPTVFreeTrialTV.com in the future, a new subscription must be purchased.

8. Chargebacks and Disputes

We strongly advise contacting us directly before initiating any dispute or chargeback with your payment provider. Filing a chargeback without communicating with our team first may lead to the permanent suspension of your account and a ban from future use of our services.

Our goal is to resolve every issue amicably and fairly.

9. Modifications to the Refund Policy

IPTVFreeTrialTV.com reserves the right to update or modify this Refund Policy at any time, with or without prior notice. The most current version of the policy will always be available at https://iptvfreetrialtv.com/refund-policy

Your continued use of the website and services after any changes constitutes your agreement to the updated policy.

10. Contact Information

If you have any questions about our refund policy or your eligibility for a refund, please reach out to us using the contact information below:

Our support team is available to assist you in English, Arabic, and French, depending on your region.

Summary

At IPTVFreeTrialTV.com, we value transparency and customer satisfaction. Our refund policy is designed to protect you as a customer, while also protecting our business from misuse.

  • All full IPTV subscriptions are backed by a 7-day money-back guarantee.

  • Trial plans are non-refundable.

  • Refunds are only approved after reasonable troubleshooting has been attempted.

  • Refunds are processed promptly upon approval.

Thank you for choosing IPTVFreeTrialTV.com — your trusted source for high-quality, affordable IPTV service worldwide.

©2025. IPTV FREE TRIAL. All Rights Reserved.

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